All pricing and transactions on this website are stated in Australian Dollars (AUD) and are secured using 128 Bit Secure Socket Layer (SSL) encryption technology.

By purchasing your virtual ticket, you certify that:

1. You accept the Terms & Conditions and the Privacy Policy

2. You understand you can cease communication, or access and change your personal information by emailing airliebeachfestivalofmusic@gmail.com

We only use your information to process your payments and communicate with you about Airlie Beach Festival of Music.

Online purchases

This website is enabled for online donations using a secure payment server (Stripe). However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet.

We record on our database the donor’s name, address, email, telephone, and amount donated. Our database is protected by secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure. For more details on the collection and use of donor data, please see our Privacy Policy

Refunds

Please note that full refunds will be given to purchasers if you are unwell on the day of the event, or:

i. You have been in close contact with a person who is positive for COVID-19

ii. You are positive for COVID-19

iii. You have travelled overseas or to a declared COVID-19 Hotspot in the previous 14 days

Any transactions made through the website by a user inserting that user’s credit card details is final and not disputable. Where there has been an unauthorised use of a user’s credit card, and the unauthorised nature of that use is proved on the balance of probabilities, then the donation may be considered for refund.

To seek a refund you must contact Airlie Beach Festival of Music within 14 days of receipt by email to airliebeachfestivalofmusic@gmail.com.

Airlie Beach Festival of Music will consider all requests for a refund and will ensure that genuine errors are corrected, however we are under no obligation to give refunds and the decisions on refunds will be at our discretion. If you would like to request a refund please provide details of how you made the donation, the amount, the date and the circumstances justifying your request.